Ordering & FAQs
A few helpful answers.
Everything you need to start an inquiry, confirm an order, or contact the team for support.
How do I place an order?
Choose a product and select Order via WhatsApp. Review the pre-filled message and send it to the team. Your order is confirmed directly in that conversation.
Where can I check prices and availability?
Ask through the product’s WhatsApp button. The team can confirm current stock, price and available pack sizes before you order.
How do I find out about delivery and payment?
Share your delivery city with the team. Ask them to confirm delivery coverage, charges, estimated arrival and payment options before confirming your order.
Can I order more than one product?
Send the names and quantities of the products you want in one WhatsApp inquiry. Ask the team to confirm availability and the total.
Where can I check the complete ingredients and directions?
Ask for the current packaging label for the product you are considering. The ingredient guide helps you browse by name; it is not a full ingredient declaration.
How do I get help with an existing order?
Contact the team through your existing WhatsApp conversation with your order details. If an item arrives damaged or incorrect, include a photo and describe the issue.
A little help choosing
Let’s find your next essential.
Ask about a product, check availability, or put together an order with the Dermavera team.